Terms & Conditions

Pop-up Glamping at Woodlands Farm

Booking a glamping experience enters you into a binding agreement with Life’s a pitch. The following terms and conditions are for bookings made for the campsite only and do not cover the  hire of tents or for weddings and events, please see below for specific terms and conditions.

Reservations

Payment is made either directly through the website or by other electronic means such as bank transfer and Paypal. Payment is made in full at the time of the booking and will consist of a 50% deposit which is non-refundable.

Cancellation policy

We advise that you contact us immediately if you need to cancel or make any changes to your booking by email or phone.

Full payment must be made at the time of booking. We offer a 50% refund for cancellations within 21 days notice of the arrival date. Thereafter, no refund will apply.

We will endeavour not to amend or cancel your booking but at times this may be necessary and we reserve the right to.

Arrival & departure

Please let us know in advance an estimated time of arrival by calling or texting 07874 825872 Check in is between 2pm & 6pm unless by prior agreement.

On arrival, please park your car in the designated area and you will be met and directed to your pitch.

Please ensure you check out by 11am as this allows us enough time to ensure the next guests have the same level of comfort as you. If you require help with your luggage on  arrival or departure, please let us know in advance and we may be able to arrange this for you.

 

General site rules

No dogs are permitted on site, sorry

No loud music after 10pm

Please dispose of rubbish responsibly

Please be aware of the guy ropes on the tents, although they are mostly out of the way, they can present a trip hazard. Please ensure children do not swing on climb on the ropes, this can be dangerous and may damage the tents.

No flying of planes/drones/kites on site

Fireworks and Chinese lanterns are prohibited

Please do not feed the Horses

Children are free to explore across the site but parents are responsible for their supervision

Please do not climb on trees and fences near animals

Ground BBQ’s only

No smoking in or around the accommodation

Naked flames/candles inside the tents are strictly prohibited.

We ask that you leave your accommodation clean and tidy upon your departure including the cleaning of kitchen equipment.

You agree to take care of the accommodation ensuring all furniture; fixtures and fittings are in the same condition as they were when you arrived. We may make a charge for additional cleaning or damage or make a claim for loss, repair or damage if necessary.

Life’s a pitch is located in a rural setting and we are not liable for personal injury sustained by any wildlife illness, bites or stings

We are not responsible for any personal injury sustained or losses of any property during the duration of your stay

Camp fires must be contained within the fire pits provided and be safely away from the tent, awning and decking.

The use of any cooking equipment inside the glamping accommodation is strictly prohibited

We really value how peaceful it can be glamping and therefore ask you to consider those around you. We will not accept inconsiderate behaviour during your stay with any breach possibly leading to removal from site with no entitlement to refund

We must be able to access the accommodation at any time during your stay in case of emergencies.

Please, please use the recycling waste stations for your rubbish to ensure your waste is disposed of correctly and responsibly. We love recycling, please help us to ensure that glamping with us doesn't have a negative impact on the environment. Waste on site is sorted into bins which you can find in the communal areas.

You are able to purchase logs on the campsite and ice is available for a small charge and can be delivered directly to your pitch.

Hire Tents & Events including Weddings

All hire bookings are for a minimum of 3 tents for up to a 48 hour period.

At the time of booking we require a 25% non-refundable deposit with the remaining balance payable within 28 days of hire.

A security deposit of £50 per tent is required at the time of booking to cover any damage or excessive soiling of the tent or furniture and equipment therein. Security deposits will be refunded no more than 14 days after the hire less any amount up to £50 for damage.

Prices are for delivery and setup within 30 miles of Maidstone with additional charges applied for locations further away to cover delivery costs.

The hirer must ensure that they have permission and/or have paid for the land in which the tents are to be set up on. There must also be adequate access for a light van with trailer to deliver the tents and furnishings at the point of setup

There must be sufficient space for the tent and guy ropes (approx 7m) allowing plenty of space between tents

The ground must be relatively flat, not be waterlogged or prone to flooding and not have any immovable obstacles

No refunds will be given if full access is not possible or if the area is not suitable to set up tents

General conditions

No smoking is permitted in or around the tents

No use of candles, cooking equipment or any other flammable equipment is to be used inside the tents

The entrance door and side windows must be fully closed when left unattended and during inclement weather

If you are supplied with a padlock, this should be used at all times when tent is unattended

In the unfortunate event that we need to cancel your booking due to unforeseen circumstances such as inclement weather we will offer you the same the same level of booking at a future date, we will not be able to offer a full refund. 

If, once your tents have been setup you are unable to attend, we will not be able to provide a refund, please ensure you have adequate travel insurance to cover any such eventuality